Shipping & Returns
Quality products and exceptional service are our perfect combination.
If you encounter any issues with an online purchase, please contact us by emailing info@theculinashop.com.
All exchanges and refunds for unopened and/or undamaged items must be requested within 14 days of purchase with a valid invoice.
If you don’t have an invoice or it's been more than 14 days, but you have an issue with your purchase, please contact us—we’d be happy to assist you.
Returns must be made within 14 days of receiving your purchase. The product must be unopened and/or undamaged. The customer is responsible for the return shipping cost. If you need an extension for the return period, please reach out to us.
The right to return does not apply to custom-made products and food.
Gift cards are non-refundable.
We offer gift cards, but please note they are non-refundable. However, if you have an issue, please contact us.
To make your purchase faster and easier we suggest using Shopify checkout for all your payments. Shopify Pay is available to customers worldwide, using any device and any browser. This new two-step Shopify Checkout experience is an easy and quick way to make shopping even more simple and effortless.
You can choose to pay with Klarna as well, pay later, pay now or finance with Klarna.
Payment types
You can use any of the payment types listed below to pay for your order. You will be offered to choose a payment method at the checkout.
Visa, Visa Electron, Mastercard, Maestro, Apple Pay
We take the security of your payments very seriously, therefore your details are safe with us. To protect transactions from fraud, all credit and debit cardholders are subject to validation and authorization by both us and the card issuer.
Raywoodstore offers fast, free shipping!
For orders in the USA, Canada and Sweden shipping for packages weighing 1.1 kg (2.2 lbs) up to 2kg (4.4 lbs) is free.
We ship with various logistics companies such as DHL, FedEx, PostNord, Schenker, and others. Delivery times may vary, but typically take 1-3 days within Sweden, 3-5 days to EU countries, and 7-10 days to the USA and Canada. Packages will be delivered to the nearest post office.
Orders placed before 11.00 on a business day are usually shipped the same day. Orders placed after 11.00 or on a weekend or holiday are usually shipped the next business day. Tracking information is emailed as soon as your order is dispatched.
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.
We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.